Find answers to common questions about our products and B2B services.
Our standard MOQ varies by product. For most smart pet feeders and water fountains, the MOQ is 50 pieces for standard orders and 500 pieces for full OEM/ODM customization (custom logo, packaging, and app integration).
We offer comprehensive OEM & ODM services, including:
1. Logo Printing: On the product and packaging.
2. Custom Packaging: Your own branded box design.
3. App Customization: Integrating our smart devices into your existing brand app.
4. New Product Development: We can help you design and manufacture a completely new product based on your requirements.
We accept T/T (Bank Transfer), L/C (Letter of Credit) for large orders, and secure payments via Alibaba Trade Assurance. We typically require a 30% deposit before production and a 70% balance before shipment.
Lead time depends on the order quantity and customization level. As a general guideline:
1 - 500 pieces: 15-20 days
501 - 2000 pieces: 25-30 days
> 2000 pieces: To be negotiated
Our products are certified for major international markets. This includes CE, RoHS, FCC, REACH, and ISO9001. We can provide all necessary certification documents for your import needs.